We want to get to know you!
The reason we save information from those of you who have given your consent is to understand how you use bookabus.com. This helps us develop new features and discover potential issues. The information we collect is also used to send booking confirmations via email, process payments, and follow up on matters with our customer service. In short, we have a greater opportunity to improve your experience with bookabus.com! This is done through personalized content, recommendations, and advertisements on or off bookabus.com (such as Facebook or other mailings).
Your Accounts
To rent a bus, you need to create a user account. This information is saved until you choose to close your user account. After closing an account or handling a case, we store your data for 12 months before it is anonymized (bank details are immediately deleted in the case of customer service inquiries). If your account is inactive for 24 months, the account is automatically deleted and personal data anonymized.
Take Another Cookie…
We want our platform to be informative and as user-friendly as possible, which is why we use cookies. Necessary cookies are always active as they are needed for the websites to function properly. You can choose to activate/deactivate cookies you’ve approved on other websites by going into the settings of your browser.
How We Handle Your Data
We are committed to ensuring that the data we collect from you during your interaction with bookabus.com is managed and stored securely and in accordance with GDPR (General Data Protection Regulation (EU) 2016/679). Personal data refers to names, addresses, phone numbers, emails, personal identification numbers, and other information that can be linked to an individual. The data controller for bookabus.com is the parent company: VY Buss AB, 556429-0319, Polhemsplatsen 5, 411 11 Gothenburg.
We collect information from you when you:
- Log in to “My Pages”
- Make a purchase on our website
- Contact our customer service
- Subscribe to our newsletter
- Participate in our competitions
We also automatically receive and store information from your browser, including IP addresses, software and hardware details, and the pages you visit on our website. This information is stored as long as necessary to fulfill our contractual obligations to you and as required by statutory retention periods. Bookabus.com uses Klarna Checkout as a payment solution, meaning bookabus.com does not store any payment methods in the platform. For more information and complete terms about Klarna’s payment methods, visit klarna.com.
Sharing Your Information
Bookabus.com is the sole owner of the information collected on the website or via email. We do not sell, trade, or transfer personally identifiable information to third parties. An exception applies to the supplier maintaining our platform, under the condition that they agree to and comply with GDPR. Bookabus.com only transfers data to bus operators that is necessary to carry out the trip. This includes personal data for which bookabus.com is the data controller according to the General Data Protection Regulation 2016/679 (the “Regulation”), while the bus operator is regarded as the data processor. Bookabus.com has established data processing agreements with all operators. The purpose of these agreements is to ensure the protection and security of the personal data processed by the bus operator. The types of personal data that are primarily expected to be processed by the bus operator include names, emails, and phone numbers. In rare cases, such as international travel, additional data may need to be processed.
Data Protection
Your password protects your user account, and we recommend that you use a unique and strong password, limit access to your computer and browser, and log out when you have finished using the service.
The latest version of the privacy policy is always published here. If we make significant changes in how we handle your personal data, we will notify you via bookabus.com or by email at info.bus@bookabus.com
Have Questions or Concerns?
Don’t hesitate to contact us. We respond within two business days at info.bus@bookabus.com
